COVID Policy


A message to our L3 Elite family and new members:

With increasing Government guidance around how to stay safe, we wanted to kept you up to date with what we are doing as a business to protect you and all of our wonderful colleagues, and show that although we are going through unprecedented times, we are working together to keep our distance whilst staying connected.

  • Everyone based at the office are all working from home
  • Our Customer Service team are also set up remotely, where they are still available to support you 24/7 with any queries via Facebook messenger and email
  • Our warehouse team are working with a 2 metre distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times and staggered breaks which we are flexible with to support the colleagues requests.  We have spaced out all workstations where your order is packed and have deployed extra deep cleaning sessions across all areas of the warehouse.


We’ve extended our returns period to 65 days so that you can continue to shop with confidence from the comfort of your sofa! If you have shopped with us recently and do want to return something, please wait until government guidelines allow you to do so.

Delivery times will be kept up to date on site and you will be shown an accurate delivery date once with the carrier. Our shipping times are experiencing some delays of up to 27 days in the US and up to 14 days for the rest of the world in some cases due to the high demand and shipping delays we are experiencing, but we are working hard with our delivery partners to minimize this. We are very sorry for an inconvenience caused and we hope you will understand due to the exceptional circumstances we are all living in at the moment.

Official statement and updates from USPS:

Stay connected with our newsletter